Self-testing provides results directly at home (you read the test yourself). Home lab testing involves taking a sample at home and sending it in for analysis at a laboratory. On-site lab testing involves taking a sample at a sampling site and analyzing it at a laboratory.

Start with what you want to get answers to (symptoms, follow-up, preventive control) and what type of test you are comfortable with (e.g. blood or urine). Read “What the test shows” on the product page and compare with your needs. If you are unsure, you can contact us and we will help you choose the right one.

Yes, it is often possible to combine tests. If several tests require the same sample type, it can sometimes be extra convenient. Check the instructions for each test to ensure that sampling and timing are correct.

Reliability depends on the type of test, the sample collection, and when in the process the test is used. Self-tests are more affected by correct sample collection and reading, while lab tests are analyzed in a laboratory and provide more detailed results. The product page provides information about what the test measures and any reliability/precision.

It shows whether the test is a self-test, home lab test, or on-site lab test. It helps you understand how samples are taken, how results are delivered, and what process applies.

Some tests require preparation (e.g. fasting, time of day, avoiding certain supplements). Always follow the instructions that come with the test or are on the product page. Unless otherwise stated, no special preparation is usually needed.

Delivery time may vary depending on product and stock status. You will see current information at checkout and receive tracking when your order is shipped.

Available options will be displayed at checkout and may include card payment and other common payment methods. Select the one that suits you at checkout.

If the order has not yet been packed or shipped, it may sometimes be possible to adjust it. Please contact us as soon as possible with your order number and we will see what is possible.

When your order is shipped, you will usually receive a tracking link via email or text message, where you can follow the status of your package all the way through.

Please contact us directly if the package is missing or damaged upon delivery. Please attach a picture of the packaging and contents as well as your order number, so we can assist you further.

Yes, you can specify a different delivery address. Keep in mind that activation and results are often linked to the person who will perform the test, so it is important that the right person activates and uses the test.

Follow the activation instructions included in the package. Typically, you enter a code or identifier and follow the steps shown before taking or submitting the sample.

For some tests, BankID is used as a secure login. If BankID is required, it will be stated in the activation flow. The purpose is to protect your information and connect the test to the right person.

Wash your hands in warm water, massage your finger lightly and use the lancet as instructed. Allow a good drop to form before filling the sample container or applying to the test. Always follow the step-by-step guide provided, as different tests may have different requirements.

Collect urine in a clean container if instructed, and dip the test stick or use the provided pipette as directed. Follow the reading times carefully, as reading too early or too late may result in incorrect results.

First read the instructions for your particular test - sometimes there is a margin, sometimes not. If the test cannot be performed, contact us with the order number and description and we will help you with the next steps.

Yes, if you need help, you can contact us and attach a picture (e.g. of a reading or test cassette) and a short description. This makes it easier for us to provide quick and accurate guidance.

For self-tests, you will receive results immediately upon reading at home. For lab tests, you will receive results once the laboratory has received and analyzed the sample. The exact time may vary and is often stated in the instructions or product page.

“Positive/negative” means that the test indicates the presence or absence of the substance being tested, according to the test’s cut-off values. This is not always the same as a medical diagnosis. Always read the interpretation that applies to your particular test.

Yes, please contact us with information about the test and your questions. We can help explain how to read the results and what they usually mean.

If the result deviates or if you have clear symptoms, you should contact your healthcare provider for a medical assessment. Tests can provide guidance, but do not replace a clinical examination when necessary.

Yes, certain medications, supplements, alcohol, fluid levels, infections or strenuous exercise can affect some analyses. Follow the test preparation and note anything that may be relevant if you need advice.

We handle personal data and test results with a focus on security and integrity. Data is used to deliver the service (activation, analysis and results) and is handled in accordance with applicable regulations and our privacy policy.

Storage time may depend on what the data is needed for (e.g. service, traceability, legal requirements). You can always contact us if you would like information about your data or request deletion.

In some cases, partners are used to provide the service, such as laboratories or technical providers for login and results management. Sharing occurs only when necessary to deliver the service and in accordance with applicable agreements and policies.

Make sure you are following the correct activation steps and that the code is entered correctly. If it still doesn't work, contact us with your order number and preferably a screenshot of the error, and we will help you faster.

Use the contact form on the site and select what the question is about, or email us. Please attach the order number and any image/screenshot so we can resolve the matter faster.

If something is wrong with the product or if something is missing from your kit, we will help you via a complaint. Returns and cancellation rights may be affected for hygiene and safety reasons, especially if the packaging is broken or the test has been used. Contact us with your order number and we will guide you based on your situation.